Privacy policy
Privacy Policy
Last Updated: 05 May 2026
At Vanshelle, your privacy is not an afterthought — it is a promise. This Privacy Policy explains clearly and honestly how we collect, use, protect, and handle your personal information when you visit our website vanshelle.in or make a purchase from us. By using our store, you agree to the terms described in this policy.
1. Information We Collect
We collect information to serve you better. This includes:
Information You Give Us Directly:
- Full name, email address, phone number and delivery address when you place an order or create an account
- Payment information (processed securely — we do not store your full card details)
- Messages, feedback or queries you send us via email or contact forms
- Reviews or comments you submit on our platform
Information Collected Automatically:
- IP address, browser type, device type and operating system
- Pages you visit, time spent on pages, links you click and referring URLs
- Purchase history and browsing behaviour on our store
- Location data (country/city level only, based on IP address)
Information From Third Parties:
- If you log in via Google or any social platform, we may receive your basic profile information as permitted by that platform
- Payment processors may share transaction confirmation details with us
2. How We Use Your Information
We use your information only for legitimate purposes directly related to running our store and serving you well:
To Process Your Orders:
- Confirm, process and fulfil your purchases
- Send order confirmations, invoices and shipping updates
- Handle returns, refunds or exchange requests
To Communicate With You:
- Respond to your queries and customer support requests
- Send you important updates about your account or orders
- Share promotional offers, new arrivals or exclusive deals (only if you have opted in)
To Improve Our Store:
- Analyse browsing and purchase patterns to improve product selection
- Fix bugs, improve website performance and enhance user experience
- Conduct internal research and business planning
To Stay Legally Compliant:
- Maintain records as required under Indian law including the Information Technology Act, 2000 and applicable GST regulations
- Prevent fraud, unauthorised access and misuse of our platform
We will never sell, rent or trade your personal information to any third party for their own marketing purposes.
3. Cookies
Our website uses cookies — small text files stored on your device — to make your experience smoother and more personalised.
Types of Cookies We Use:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the website to function — login sessions, shopping cart, checkout |
| Analytics Cookies | Help us understand how visitors use our site (via Google Analytics or similar) |
| Marketing Cookies | Used to show you relevant ads on other platforms (only if you consent) |
| Preference Cookies | Remember your settings like language, currency or saved items |
Your Cookie Choices: You can control or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to browse or purchase from our store. For detailed guidance visit www.aboutcookies.org.
4. Third-Party Services
To run our store efficiently, we work with trusted third-party service providers. Each operates under their own privacy policy and is bound by data protection standards:
| Service | Purpose |
|---|---|
| Shopify | Our e-commerce platform — powers our store and processes data per their privacy policy |
| Razorpay | Secure payment processing — we never store your full card details |
| Google Analytics | Website traffic and behaviour analysis |
| Meta (Facebook/Instagram) Ads | Marketing and remarketing to potential customers |
| Shiprocket | Order fulfilment and delivery tracking |
| Mailchimp | Email marketing communications (only to opted-in subscribers) |
We share only the minimum information necessary with these partners. We do not authorise them to use your data for any purpose beyond the service they provide to us.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it:
- All data transmitted between your browser and our website is encrypted using SSL (HTTPS) technology
- Payment transactions are processed through PCI-DSS compliant payment gateways
- Access to customer data within our team is restricted on a need-to-know basis
- We regularly review and update our security practices to address emerging threats
However, please understand that no method of transmission over the internet or electronic storage is 100% secure. While we do everything reasonably possible to protect your data, we cannot guarantee absolute security. In the unlikely event of a data breach that affects your rights, we will notify you promptly as required by applicable law.
6. Data Retention
We retain your personal information only for as long as necessary:
- Order and transaction data — retained for 7 years as required under Indian tax and accounting law
- Account information — retained for as long as your account remains active, plus 2 years thereafter
- Marketing preferences — retained until you unsubscribe or withdraw consent
- Customer support communications — retained for 2 years from the date of resolution
After the applicable retention period, your data is securely deleted or anonymised.
7. Your Rights as a Customer
As a valued customer and as an individual whose data we hold, you have the following rights:
| Right | What It Means |
|---|---|
| Right to Access | Request a copy of the personal data we hold about you |
| Right to Correction | Ask us to correct any inaccurate or incomplete information |
| Right to Deletion | Request deletion of your personal data (subject to legal retention requirements) |
| Right to Withdraw Consent | Opt out of marketing emails at any time via the unsubscribe link |
| Right to Data Portability | Request your data in a structured, readable format |
| Right to Raise a Complaint | Lodge a complaint with us or with a relevant authority if you believe your data has been mishandled |
To exercise any of these rights, simply contact us at [EMAIL ADDRESS] with the subject line "Privacy Request" and we will respond within 30 days.
8. Children's Privacy
Vanshelle is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their personal data, please contact us immediately at shivansh8387@outlook.com and we will delete it promptly.
9. Links to Other Websites
Our store may contain links to third-party websites, social media pages or partner platforms. This Privacy Policy applies only to Vanshelle. We are not responsible for the privacy practices of any external websites and encourage you to read their privacy policies before sharing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically.
11. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts at Panchkula Haryana.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your data, please reach out to us:
Vanshelle — Shivansh Bhardwaj 📧 Email: shivansh8387@outlook.com 🕐 Support Hours: Monday–Saturday, 10AM–6PM IST
We are committed to resolving any privacy concerns promptly and transparently.
This Privacy Policy was last reviewed on 05 May 2026 and is effective immediately upon posting.