Terms of service

Terms of Service

Last Updated: 02 Oct 2026

Welcome to Vanshelle. By accessing our website at vanshelle.in or vanshelle.com or placing an order with us, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our store. If you do not agree with any part of these Terms, please do not use our website or services.

These Terms apply to all visitors, customers and users of Vanshelle.

1. Account Terms

Creating an Account:

  • You must be at least 18 years of age to create an account or place an order on Vanshelle
  • You agree to provide accurate, current and complete information during registration and keep it updated at all times
  • You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account
  • You must notify us immediately at support@vanshelle.in if you suspect any unauthorized use of your account
  • We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in any fraudulent activity

Account Responsibility:

  • One person may not maintain more than one active account.
  • Accounts are non-transferable and may not be sold, shared or assigned to another person.
  • We reserve the right to refuse service or cancel accounts at our sole discretion with or without notice if we believe Terms are being violated.

2. Pricing and Payment

Pricing:

  • All prices displayed on Vanshelle are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • Prices are subject to change at any time without prior notice.
  • In the event of a pricing error on our website, we reserve the right to cancel orders placed at the incorrect price and issue a full refund.
  • Promotional or sale prices are valid only for the specified period and cannot be applied retroactively to previous orders.

Payment:

  • We accept payments via UPI, Credit/Debit Cards, Net Banking, Wallets
  • All payments are processed securely through Razorpay — we do not store your full card or banking details on our servers
  • Your order will be confirmed only upon successful payment authorization
  • In case of payment failure, please check with your bank before attempting again to avoid duplicate charges
  • For any payment disputes or failed transaction queries, contact us at support@vanshelle.in within 3 business days of the transaction

GST and Taxes:

  • Applicable Goods and Services Tax (GST) will be charged as per Indian tax regulations
  • GST invoices will be provided for all orders upon request — please mention your GSTIN at the time of ordering if applicable

3. Product Descriptions

Accuracy of Information:

  • We make every effort to ensure product descriptions, images, specifications and pricing are accurate and up to date.
  • However, we do not warrant that product descriptions or any other content on our website is completely error-free, accurate or current.
  • Product images are for illustrative purposes — slight variations in color, texture or appearance may occur due to screen display settings and photography lighting.

Stock Availability:

  • All products are subject to availability
  • In the rare event that an ordered item goes out of stock after your purchase, we will notify you within 5 business days and offer a full refund or suitable alternative

4. Order Acceptance

When Your Order is Confirmed:

  • Placing an order on Vanshelle constitutes an offer to purchase — it does not constitute a binding contract until we accept and confirm your order
  • You will receive an automated order acknowledgement email immediately after placing your order — this is not an order confirmation
  • Your order is officially accepted when you receive a separate Order Confirmation email from us with your order details and invoice

Our Right to Refuse or Cancel Orders: We reserve the right to refuse or cancel any order at our discretion including but not limited to the following situations:

Reason Action
Product unavailable or out of stock Full refund issued
Pricing or description error on website Order cancelled, full refund issued
Suspected fraudulent or unauthorised transaction Order cancelled, matter reported
Delivery not available to your location Full refund issued
Incomplete or inaccurate delivery information Order held pending correction

If your order is cancelled by us, you will be notified via email and any payment made will be refunded within 5 business days to your original payment method.

5. Shipping and Delivery

Shipping Partners: We ship across India through trusted logistics partners including Delhivery, ekart etc. International shipping is currently not available.

Processing Time:

  • Orders are processed within 1-2 business days of payment confirmation
  • Orders placed on Sundays or public holidays will be processed on the next working day
  • During sale periods or festive seasons, processing times may be slightly longer — we will communicate any delays proactively

Shipping Charges:

  • Shipping charges, if applicable, will be displayed clearly at checkout before payment
  • Free shipping is available on orders above ₹5000 (subject to change)

Tracking Your Order:

  • A tracking number will be shared via email and/or SMS once your order is dispatched
  • You can track your order on the shipping partner's website using this number
  • Vanshelle is not responsible for delays caused by the shipping partner, natural disasters, strikes, or other circumstances beyond our control

Failed Deliveries:

  • If delivery fails due to an incorrect address or unavailability of the recipient after multiple attempts, the package will be returned to us
  • Re-delivery charges may apply in such cases
  • Please ensure your delivery address and phone number are accurate at the time of ordering

6. Returns and Refunds

Physical Products — Return Eligibility: We want you to love everything you receive from Vanshelle. If something isn't right, here's our policy:

Condition Return Eligible?
Damaged or defective product received ✅ Yes — full refund or replacement
Wrong item delivered ✅ Yes — full refund or replacement
Item not as described ✅ Yes — full refund or exchange
Change of mind after delivery ❌ No
Product used or tampered with ❌ No
Missing original packaging or tags ❌ No

How to Raise a Return Request:

  1. Email us at support@vanshelle.in within 3 days of delivery
  2. Use the subject line: "Return Request — Order #[YOUR ORDER NUMBER]"
  3. Include your order number, reason for return and clear photographs of the issue
  4. Our team will review and respond within 2 business days
  5. Approved returns & refunds instructions will be provided.

Refunds:

  • Approved refunds will be processed within 7-10 business days through the original payment method or any other method deemed appropriate by Vanshelle.
  • Shipping charges, platform fees, payment gateway charges, or return charges may be deducted or charged wherever applicable.

7. Intellectual Property

  • All content on Vanshelle including but not limited to logos, brand name, product images, descriptions, text and design is the intellectual property of Vanshelle.
  • You may not reproduce, distribute, modify, display or use any of our content without our prior written permission
  • By submitting a review or feedback on our platform, you grant us a non-exclusive, royalty-free licence to use that content for marketing and promotional purposes.

8. Prohibited Uses

By using Vanshelle, you agree that you will NOT:

Fraudulent or Harmful Activity:

  • Use our platform for any unlawful, fraudulent or malicious purpose
  • Submit false, misleading or fraudulent orders or payment information
  • Attempt to hack, disrupt or gain unauthorized access to our website or systems
  • Use automated bots, scrapers or scripts to extract data from our website

Misuse of Content:

  • Use our brand name, logo or trademarks without prior written consent
  • Post defamatory, offensive or misleading reviews or content on our platform

Account Misuse:

  • Create multiple accounts to abuse promotional offers or discounts
  • Impersonate another person or entity when using our platform
  • Share account credentials or transfer your account to another person

Violation of any of the above may result in immediate account suspension, order cancellation and where applicable, legal action under Indian law.

9. Limitation of Liability

To the fullest extent permitted by applicable Indian law:

  • Vanshelle and its founders, employees, partners and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website or products
  • Our total liability to you for any claim arising from a purchase shall not exceed the amount you paid for that specific order
  • We are not responsible for any loss of data, loss of profits, or business interruption resulting from your use of our digital products or website
  • We make no warranty that our website will be uninterrupted, error-free or free of viruses or harmful components — though we take every reasonable measure to ensure this
  • We are not liable for delays or failures in delivery caused by circumstances beyond our reasonable control including natural disasters, government actions, strikes, logistics partner failures or internet outages

Nothing in these Terms limits our liability for fraud, gross negligence, death or personal injury caused by our negligence, or any other liability that cannot be excluded under Indian law.

10. Disclaimer of Warranties

  • Our website and products are provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
  • Product results, especially for wellness or lifestyle items, may vary from person to person.

11. Privacy

Your use of Vanshelle is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at PRIVACY POLICY to understand our data practices.

12. Amendments to Terms

  • We reserve the right to update or modify these Terms at any time without prior notice
  • Changes will be effective immediately upon posting to our website with an updated "Last Updated" date
  • Your continued use of Vanshelle after any changes constitutes your acceptance of the revised Terms
  • For significant changes, we will make reasonable efforts to notify you via email or a notice on our website
  • We encourage you to review these Terms periodically

13. Governing Law and Dispute Resolution

Governing Law: These Terms of Service are governed by and construed in accordance with the laws of India, including but not limited to:

  • The Indian Contract Act, 1872
  • The Consumer Protection Act, 2019
  • The Information Technology Act, 2000
  • The Sale of Goods Act, 1930

Dispute Resolution:

  • In the event of any dispute, we encourage you to first contact us at support@vanshelle.in — most issues can be resolved quickly and amicably
  • If a dispute cannot be resolved informally within 30 days, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996
  • The seat of arbitration shall be Kaithal, Haryana, India
  • All disputes shall be subject to the exclusive jurisdiction of the courts at Kaithal, Haryana, India

Consumer Rights: Nothing in these Terms affects your statutory rights as a consumer under the Consumer Protection Act, 2019 or any other applicable Indian consumer protection legislation.

14. Contact Us

For any questions, concerns or disputes regarding these Terms of Service, please reach out to us:

Vanshelle — Shivansh Bhardwaj 📧 Email: support@vanshelle.in  🕐 Support Hours: Monday–Saturday, 10AM–6PM IST

We are committed to resolving all concerns fairly, promptly and professionally.

These Terms of Service were last reviewed on 2 Oct 2026 and are effective immediately upon posting.