Refund policy

Return and Refund Policy

Last Updated: 06 May 2026

At Vanshelle, every product is chosen with care and every order is packed with pride. We want you to love what you receive — but if something isn't right, we are here to make it right. This policy has been written to be fair, transparent and easy to understand so you can shop with complete confidence.

If you have any questions about this policy, please reach out to us at shivansh8387@outlook.com before initiating a return — we are always happy to help.

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1. Our Return Philosophy

We believe returns should be simple, not stressful. Our promise to you:

• No unnecessary questioning — if there is a genuine issue, we will resolve it
• No long waiting periods — we process all return requests promptly
• No hidden conditions — everything is clearly stated in this policy
• Real people, real support — our team reviews every case individually with fairness

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2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

✅ Returns Accepted

❌ Returns Not Accepted

Condition Requirements:

• Items must be unused and in their original condition
• All original tags, labels and brand packaging must be intact
• Items must be returned in the same packaging or equivalent protective packaging
• A valid proof of purchase (order number or invoice) must be provided

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3. Return Timeframe

The clock starts from the date of delivery as confirmed by the tracking system — not the date of purchase or dispatch.

We strongly recommend inspecting your order on the day of delivery and reporting any issues as early as possible. The sooner you contact us, the faster we can resolve it.

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4. How to Initiate a Return

Returning an item with Vanshelle is simple. Follow these steps:

Step 1 — Contact Us

Email us at shivansh8387@outlook.com within your return window with:

• Subject line: "Return Request — Order #[YOUR ORDER NUMBER]"
• Your full name and registered email address
• Order number and date of purchase
• Item(s) you wish to return
• Reason for return
• Clear photographs showing the issue (required for damaged, defective or wrong items)

Step 2 — Await Approval

• Our team will review your request within 2 business days
• We may ask for additional photographs or information if needed
• You will receive an email confirming whether your return has been approved or declined with a clear explanation

Step 3 — Ship the Item Back

Once approved:

• Pack the item securely in its original or equivalent protective packaging
• Include a copy of your order confirmation or invoice inside the package
• Use the shipping method and address provided in your approval email
• Share the return tracking number with us at shivansh8387@outlook.com once dispatched

Step 4 — Receive Your Refund or Replacement

• Once we receive and inspect the returned item, we will process your refund or dispatch your replacement within 2 business days
• You will be notified via email at every step

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5. Refund Process and Timing

Refund Methods

Refunds are always returned to your original payment method:

For COD Refunds: Please share your bank account details or UPI ID with us at shivansh8387@outlook.com when raising your return request so we can process your refund without delay.

What Gets Refunded

Refund Confirmation

• You will receive a Refund Initiated email from us as soon as we process it
• Depending on your bank or payment provider, the amount may take additional time to reflect in your account
• If your refund has not reflected after the stated timeline, please first check with your bank before contacting us — bank processing times can occasionally cause delays

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6. Exchange / Replacement Options

We offer exchanges in the following scenarios:

How Exchanges Work:

• Approved exchanges will be dispatched within 2 business days of us receiving the returned item
• If the requested item is out of stock at the time of exchange, we will offer a full refund instead
• Exchanges are processed as new orders internally — you will receive a fresh tracking number for your replacement
• Only one exchange is permitted per original order

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7. Damaged or Defective Products

We take quality seriously. If your product arrives damaged or defective, here is exactly what to do:

If Packaging is Visibly Damaged at Delivery

• Do not accept the package — ask the delivery agent to return it to sender
• Note the refusal in the delivery agent's system if possible
• Email us at shivansh8387@outlook.com immediately with your order number

If You Discover Damage After Opening

• Stop using the product immediately
• Photograph the damaged product, all sides of the outer packaging and the inner packaging
• Email us at shivansh8387@outlook.com within 2-4 hours of delivery with:
  • Your order number
  • Clear photographs of the damage
  • Brief description of the issue
• We will respond within 2 business days with a resolution

Our Commitment on Defective Items

• We will never ask you to pay return shipping for a product that is damaged or defective due to our error
• You will receive either a full replacement dispatched within 5 business days or a complete refund — your choice
• We may use the returned defective items for quality assessment to prevent future issues

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8. Wrong Item Delivered

If you receive an item that is not what you ordered:

• Contact us at shivansh8387@outlook.com within 2 days of delivery
• Use subject line: "Wrong Item — Order #[YOUR ORDER NUMBER]"
• Include a photograph of the item you received alongside your order confirmation
• We will arrange free pickup of the wrong item from your address
• Your correct item will be dispatched within 5 business days of pickup
• If your correct item is out of stock, a full refund will be issued immediately

You will not bear any shipping cost in this situation — entirely our responsibility.

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9. Digital Products — Excel Financial Templates

Due to the nature of digital goods, our policy for Excel templates is as follows:

Non-Refundable Once Downloaded

• All sales of digital products are final once the download link has been accessed
• We are unable to offer refunds for digital products on the basis of change of mind, incompatibility with older software versions, or if you simply no longer need the product

Exceptions — When We Will Refund or Replace

To report a digital product issue: Email shivansh8387@outlook.com within 2 days of purchase with your order number and a description of the issue. We will resolve it within 3 business days.

Licensing Reminder

Receiving a refund on a digital product does not grant you any right to continue using the template. Upon refund, your licence to use the file is revoked and you are required to delete all copies.

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10. Return Shipping Costs

Who pays for return shipping depends on the reason for return:

If We Are Covering Return Shipping:

• We will provide a prepaid return shipping label or arrange a free pickup from your address
• Do not ship items back on your own and claim reimbursement without prior approval — unauthorised returns cannot be processed

If You Are Covering Return Shipping:

• We recommend using a trackable shipping method — we are not responsible for items lost in return transit
• Keep your return shipping receipt until your refund is confirmed
• Return shipping costs are non-reimbursable unless otherwise agreed in writing

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11. Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

• 🚫 Digital products (Excel templates) once download link is accessed
• 🚫 Items marked "Final Sale" or "Non-Returnable" on the product listing
• 🚫 Innerwear, lingerie and personal hygiene products
• 🚫 Fragrances and beauty products that have been opened or used
• 🚫 Customised or personalised products made to your specifications
• 🚫 Products with removed, damaged or tampered serial numbers or authenticity tags
• 🚫 Items returned without original packaging, tags or proof of purchase
• 🚫 Items that have been used, washed, altered or repaired

We clearly mark non-returnable items on their product pages before purchase so there are no surprises.

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12. Cancellations

Before Dispatch

• Orders can be cancelled before they are dispatched by contacting us at shivansh8387@outlook.com
• Cancellation requests must include your order number and registered email
• If successfully cancelled before dispatch, a full refund will be issued within 5 business days

After Dispatch

• Orders cannot be cancelled once dispatched
• You may initiate a return upon delivery if your item meets our return eligibility criteria

Digital Products

• Digital product orders cannot be cancelled once payment is confirmed and the download link has been delivered to your email
• If you have not yet accessed the download link, contact us immediately at shivansh8387@outlook.com and we will assess on a case-by-case basis

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13. Fraud Prevention

We take return fraud seriously to keep prices fair for all our customers. We reserve the right to:

• Decline return requests that show signs of misuse or abuse of our policy
• Flag and restrict accounts with excessive or suspicious return patterns
• Require additional verification for high-value return requests
• Take legal action in cases of deliberate fraud, false damage claims or theft

We appreciate the vast majority of our customers who shop honestly and fairly — these measures exist to protect them.

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14. Contact Us

Our customer support team is here to make your return or refund experience as smooth as possible:

Vanshelle — Shivansh Bhardwaj 📧 Email: shivansh8387@outlook.com 🕐 Support Hours: Monday–Saturday, 10AM–6PM IST

We aim to respond to all return and refund queries within 7 business days.

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This Return and Refund Policy was last reviewed on 06 May 2026 and is subject to change. Please check this page periodically for updates. Continued use of Vanshelle after changes constitutes acceptance of the revised policy.