Refund policy

Return and Refund Policy

Last Updated: 02 Oct 2026

At Vanshelle, every product is chosen with care and every order is packed with pride. We want you to love what you receive — but if something isn't right, we are here to make it right. This policy has been written to be fair, transparent and easy to understand so you can shop with complete confidence.

If you have any questions about this policy, please reach out to us at support@vanshelle.in before initiating a return — we are always happy to help.

1. Our Return Philosophy

We believe returns should be simple, not stressful. Our promise to you:

  • No unnecessary questioning — if there is a genuine issue, we will resolve it
  • No long waiting periods — we process all return requests promptly
  • No hidden conditions — everything is clearly stated in this policy
  • Real people, real support — our team reviews every case individually with fairness

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

✅ Returns Accepted

Situation Return Eligible Resolution
Damaged or broken product received ✅ Yes Full refund or replacement
Wrong item delivered ✅ Yes Full refund or correct item sent
Item significantly different from description ✅ Yes Full refund or exchange
All other valid reasons ✅ Yes As per requirement

❌ Returns Not Accepted

Situation Reason
Change of mind after delivery We do not accept subjective returns
Product used, washed or altered Cannot be resold or assessed
Missing original tags, labels or packaging Required for return processing
Return request raised after 3 days of delivery Outside our return window
Items marked as Final Sale or Non-Returnable on product page Clearly communicated at purchase
Fragrance, innerwear or personal hygiene products Hygiene and safety reasons

Condition Requirements:

  • Items must be unused and in their original condition
  • All original tags, labels and brand packaging must be intact
  • Items must be returned in the same packaging or equivalent protective packaging
  • A valid proof of purchase (order number or invoice) must be provided

3. Return Timeframe


The clock starts from the date of delivery as confirmed by the tracking system — not the date of purchase or dispatch.

Return requests must be raised within 3 days from the date of delivery of the product.

We strongly recommend inspecting your order on the day of delivery and reporting any issues as early as possible. The sooner you contact us, the faster we can resolve it.

4. How to Initiate a Return

Returning an item with Vanshelle is simple. Follow these steps:

Step 1 — Contact Us

Email us at support@vanshelle.in within your return window with:

  • Subject line: "Return Request — Order #[YOUR ORDER NUMBER]"
  • Your full name and registered email address
  • Order number and date of purchase
  • Item(s) you wish to return
  • Reason for return
  • Clear photographs showing the issue (required for damaged, defective or wrong items)

Step 2 — Await Approval

  • Our team will review your request within 2 business days
  • We may ask for additional photographs or information if needed
  • You will receive an email confirming whether your return has been approved or declined with a clear explanation
  • Applicable return charges may vary depending on the product category, size, pincode and weight. Any applicable charges will be communicated during the return approval process.

Step 3 — Ship the Item Back

Once approved:

  • Pack the item securely in its original or equivalent protective packaging
  • Include a copy of your order confirmation or invoice inside the package

Products approved for return must be handed over only to the logistics partner arranged by Vanshelle. Customers should not self-ship products unless specifically instructed by Vanshelle.

Step 4 — Receive Your Refund or Replacement

  • If approved, the refund will be processed within 7-10 business days through the original payment method or any other method deemed appropriate by Vanshelle.

  • Shipping charges, platform fees, payment gateway charges, or return charges may be deducted or charged wherever applicable.

  • You will be notified via email at every step.

5. Refund Process and Timing

Refund Methods

Refunds are always returned to your original payment method or the method suitable at the time of refund.


For COD Refunds: Please share your bank account details or UPI ID with us at support@vanshelle.in when raising your return request so we can process your refund without delay.


Refund Confirmation

  • You will receive a Refund Initiated email from us as soon as we process it
  • Depending on your bank or payment provider, the amount may take additional time to reflect in your account
  • If your refund has not reflected after the stated timeline, please first check with your bank before contacting us — bank processing times can occasionally cause delays

6. Damaged or Defective Products

We take quality seriously. If your product arrives damaged or defective, here is exactly what to do:

If Packaging is Visibly Damaged at Delivery

  • Do not accept the package — ask the delivery agent to return it to sender
  • Note the refusal in the delivery agent's system if possible
  • Email us at support@vanshelle.in immediately with your order number

If You Discover Damage After Opening

  • Stop using the product immediately
  • Photograph the damaged product, all sides of the outer packaging and the inner packaging
  • Email us at support@vanshelle.in within 2 days of delivery with:
    • Your order number
    • Clear photographs of the damage
    • Brief description of the issue
  • We will respond within 3 business days with a resolution

7. Wrong Item Delivered

If you receive an item that is not what you ordered:

  • Contact us at support@vanshelle.in within 2 days of delivery
  • Use subject line: "Wrong Item — Order #[YOUR ORDER NUMBER]"
  • Include a photograph of the item you received alongside your order confirmation.

    8. Non-Returnable Items

    The following items cannot be returned or exchanged under any circumstances:

    • 🚫 Innerwear, lingerie and personal hygiene products
    • 🚫 Fragrances and beauty products that have been opened or used
    • 🚫 Customised or personalised products made to your specifications
    • 🚫 Products with removed, damaged or tampered serial numbers or authenticity tags
    • 🚫 Items returned without original packaging, tags or proof of purchase
    • 🚫 Items that have been used, washed, altered or repaired

    We clearly mark non-returnable items on their product pages before purchase so there are no surprises.

    9. Fraud Prevention

    We take return fraud seriously to keep prices fair for all our customers. We reserve the right to:

    • Decline return requests that show signs of misuse or abuse of our policy
    • Flag and restrict accounts with excessive or suspicious return patterns
    • Require additional verification for high-value return requests
    • Take legal action in cases of deliberate fraud, false damage claims or theft

    We appreciate the vast majority of our customers who shop honestly and fairly — these measures exist to protect them.

    10. Contact Us

    Our customer support team is here to make your return or refund experience as smooth as possible:

    Vanshelle — Shivansh Bhardwaj 📧 Email: support@vanshelle.in 🕐 Support Hours: Monday–Saturday, 10AM–6PM IST

    We aim to respond to all return and refund queries within 5 business days.

    This Return and Refund Policy was last reviewed on 02 Oct 2026 and is subject to change. Please check this page periodically for updates. Continued use of Vanshelle after changes constitutes acceptance of the revised policy.